Gill Moakes 0:00
Welcome, welcome to the heads together podcast. This is a really significant episode for me, because I'm being joined today by the amazing Emily Pilbeam. Now some of you in the name, Emily will ring the bell because I talk about her all the time. Emily is my VA. She's the person who just supports my business. So much. She we've worked together for a few years now, she knows me inside out, I think we know each other inside out now. And I thought it would be really interesting for you guys to bring her on and really talk about the best way to work with a virtual assistant, and how to outsource processes to a VA, and what to look for when you're, you know, I know a lot of you listening are at that stage where you're feeling the pinch, you know, you're kind of like, ah, there's a lot of stuff to do in this business, and I need some support. I think our conversation today is going to really help you get clear in your mind about how you find the right person to support you, but also the truth around the the stories we tell ourselves that stop us from outsourcing or delegating to a VA. And I'm guilty of as guilty of this as anyone. So we'll be talking about that on today's episode, how there are certain stories we tell ourselves that, for example, it'll take me too long to train someone else to do it, I might as well do it myself. That's a biggie, right? And these are all hurdles that you are going to have to get over if you do want to grow or scale your business, because who wants to work alone forever, right? If you do brilliant, and hopefully, you know that's right for you, and you accept the limitations of what you're doing. But I think most people would love to get to a point where not everything is on them. You know, there is someone there that can act as their trusted sounding board. So if that's you, if you are in the throes of starting or growing a team, then this episode is for you. And I just can't wait to share Emily with you. So Emily is the founder and CEO of In Tune Business Solutions. So she provides online business management, virtual assistance support, she often refers to herself as the CEO sidekick. And I love that because that's exactly what she is. And I can't wait for you to meet her. So let's dive in. Welcome, welcome to the heads together Podcast. I'm Gill Moakes. And I am obsessed with cutting through the noise when it comes to growing your business each week via intimate coaching conversations and inspirational stories. I share what it really takes to get the results you want in a way that feels right to you. I am all about attracting higher ticket opportunities, building authentic relationships, and creating the abundant full fat version of your dream business. I mean, how many of us have even a way creating a lite version of what we really want? The thing is, I honestly believe when you're outstanding at what you do, there is no limit to what you can achieve. So are you ready to put our heads together and make it happen? Let's go.
Gill Moakes 4:01
Emily, Emily, Emily.
Emily Pilbeam 4:05
Gill, Gill, Gill.
Gill Moakes 4:05
Isn't this fun? This is so fun. It's always fun whoever I have on, but we know each other so well.
Emily Pilbeam 4:15
We do.
Gill Moakes 4:16
I'm very excited to share this with our listeners. And this is an episode that I've been asked by a few people to do and you have kindly agreed to do it with me. So Emily is my VA and we've worked together for a couple of years now. She is absolutely indispensable to me and my business. So first of all public thank you to you Emily for everything you do for me which is amazing. And I am excited to share you with with everyone else because a lot of people know you by name, you know because I talk about you a lot. So thank you for being here.
Emily Pilbeam 4:59
Thank you for inviting me.
Gill Moakes 5:01
So first of all, I would love it if you could just share with everyone a bit about your story and and kind of what brought you into this online business management world.
Unknown Speaker 5:12
I used to work in the property industry, a managerial position. And then I fell pregnant with my daughter. And she was during December 2019. And I knew when I was pregnant with my daughter that I didn't want to go back to a nine to five job, put my daughter in nursery ultimately, that's how that's how this all evolved. So while I was pregnant with my daughter, I created my business ultimately, and got everything ready to hit the button and go live. And then I have my daughter in the December 2019. And then obviously lockdown came in the March of 2020. I, obviously was on maternity leave and it wasn't exactly how I envisaged and being at home with a newborn baby, I was going slightly stir crazy and needed a bit of mental stimulation really.
Gill Moakes 5:58
Yeah, God. Absolutely.
Emily Pilbeam 6:01
The business has just gone from strength to strength since so initially set up the business offering solely VA services. So virtual assistant services, and have added various different services since including kind of online business management, also including dubsado, setups and clickup setups. So there's a whole host of different services.
Gill Moakes 6:22
I still remember really vividly the call we had together. You know, we were checking each other out, because I always think it's not a one way process is it when when you're hiring a VA, it's not like you're picking a VA, it's your VA, like assessing you as well, definitely.
Emily Pilbeam 6:38
100% I call it I actually call it the vibe check. It's like almost checking that you're aligned with each other, and that you both equally want to work with each other and that you feel that you're a good match from both sides. Because if I don't feel like I can support a client properly, I will be honest and say that.
Gill Moakes 6:56
And you are honest, you are a really honest and straightforward person. And we kind of both are. And that's why I think that's one of the things that makes it work so well with us is that there's no Flim Flam going around.
Emily Pilbeam 7:12
Definitely. There's no sugarcoating.
Gill Moakes 7:13
Yeah, there's definitely no sugarcoating. I'm more of a sugar carpenter than you are. You're, you're the you're, I describe this podcast is being real talk. You're like real talk.
Emily Pilbeam 7:30
The real of the real talk.
Gill Moakes 7:32
Yeah. But I do remember one of our very first calls together and you didn't have childcare. And I can remember baby Aubree, who now is running around, but I remember her being on your lap. While we were there, and she is the best behaved baby I've ever come across in my entire life. She just, she was awake, but she just didn't make a peep.
Emily Pilbeam 7:55
I think that was part of the problem, though, because she was so good as a baby. And obviously, we just got into lockdown. And it was the first lockdown where you couldn't see anyone. So I just got a bit bored. Dare I say it and I needed I wanted to do something because I wanted to speak to people, little baby Aubree is is coming up to three and running around running around all the time now. So yeah, she definitely wouldn't be able to make an appearance on calls now. She's like to yeah, she'd like to she sometimes wants to come in and just wave at the camera and say hi. And she does that for a few select clients and their clients that I've worked with for years and years, but like yourself, where they've seen her her journey from tiny little baby to full toddler, so.
Gill Moakes 8:44
Exactly, and she's adorable. So I thought it'd be really interesting for me new today to kind of I know a lot of listens to this podcast are maybe already have a small team. But I also know there's a lot of people who are on that cusp of they've been doing everything themselves, they are overwhelmed by all the moving parts of business. And you know that with me, I really urge people to simplify whenever they can. But equally, there are still going to be tasks within any business that are going to overwhelm one person, that's probably the biggest barrier to scaling your business or to growing your business even is staying a one man band forever.
Emily Pilbeam 9:31
And I think it's also recognising when you hit that pinch point. And then what you can outsource to really help you level up. It's daunting to outsource especially if you're a solopreneur and you're reliant on yourself and kind of no one else. So then build out a team and start to delegate and start to trust someone is a big step. Obviously from a mindset perspective, but also from an operational and logistical perspective. You know, you've never had to do, you've not perhaps had to think about, okay, these are the tasks I'm going to assign to a VA this month, or these are the processes for these specific tasks, because it's all internalised. So it's working with a VA that can help you to structure that and ultimately externalise it. So you can have a successful working relationship together.
Gill Moakes 10:21
Absolutely. So taking that like from the beginning, then if someone is at that point, and they're, you know, they're listening to what you just said in their thinking, you know, that is me, I am at a pinch point. I really need some help. But I'm struggling to find someone I trust or find someone that I identify with, vibe with, talk us through what it looks like.
Emily Pilbeam 10:44
The first thing to do before you even look for a VA is to establish what tasks you actually want to delegate. What is the purpose of hiring a VA? What are you looking to achieve by hiring the VA, I've actually got a freebie which we'll put in the show notes, which will help you to identify tasks to delegate, it talks you through what tasks do you do on a day to day and on a week to week basis? What do you need to do as a business owner? And then what can you outsource out of those lists, because we talk about it all the time, Gill don't we, about outsourcing an actual process rather than individual kind of ad hoc tasks. Because if you outsource a process, you feel the benefit. If that process is a daily or weekly or monthly process, it's out of your mind, and allows kind of more space to focus on other things.
Gill Moakes 11:35
Yeah, absolutely. And I feel like that's something you've helped me with massively. And the best example of it is this podcast. So we're gonna get a bit meta now. I think when you when we me and you, you started working together, it looked very different to the way it looks now. Right. So there was a lot of kind of like social media tasks and things like that, which, which were more my focus back then, and which definitely isn't my focus now. And I think the whole podcast process is the first process I ever outsourced to you kind of in its entirety and said, Okay, we need a process for turning around these episodes, every week, because my commitment was we will put out an episode every week, I'm really committed to doing that. So tell me about how different that is when someone can just outsource the entire task, how different that is, from your perspective.
Emily Pilbeam 12:37
It's having that trust in the relationship, ultimately, you feel trusted with that with that task. And with that process, it feels like from from a virtual assistants perspective, you're making more of an impact on that person's business. It's good to have the regular tasks, because you know, going into a month exactly what the, what the clients expecting from that month, yes, there might be some ad hoc tasks on top of that. But it's I've worked with several clients in several different ways. And when they outsource a process, the working relationship is always more successful. And obviously, success can mean several things in this instance, but Success for me is ultimately the client being happy. And myself or one of my team being happy with supporting that client with those tasks as well. Because and using all of the hours ultimately is you know, as well within the retainer. So having that consistency of support for the client.
Gill Moakes 13:32
Definitely, let's give people an example of outsourcing a process rather than a task like this podcast. Could you describe to people that different?
Emily Pilbeam 13:45
Yeah, so the way the podcast works is, you record the episodes, and then it goes over to the podcast editor Linah to edit the podcasts. And then as a process, what we have now is you then review it, and then that gets passed to me to load to do the transcriptions to put on to YouTube to do the social media, kind of all of that back end process, ultimately, and then effectively making the podcast live and scheduling it and updating the website. If that wasn't set up in that way, what could happen is you could record the podcast, and Lina could edit it, but then you would effectively be blocking some of the other tasks in the respect where you would go, Oh, actually, I'm gonna do the podcast transcripts. And I need to do that before you can upload the video to YouTube. Oh, and I want to I want to decide which social media quote we're going to use for the podcast. So I'm going to block that, block that task until I can create and then you can create the graphic. So what often happens if you don't outsource a process is exactly what I've just described there. You end up blocking the tasks and blocking the workflow and actually It's then inefficient. So if you can outsource that entire process, you know, ultimately, now that you've recorded the episode, Linah edits it, you assign the tasks to me, because we use a project management tool. And you know that that's going to be sheduled. And all complete before the go live date, ultimately.
Gill Moakes 15:20
Just as you're describing it there, and also kudos to you, because you really, you were the one who put the process together, it just makes it so much easier. And what I think is so true, the thing you say about blocking, because as you said that about the, quote, tile, I was thinking to myself, there was a time when we were getting in the way and I would never have outsourced that, would I, I would definitely have been on it, I want to choose it. And then you can just do you always pick the exact quote, I would have picked? Probably not. Does that matter? Absolutely not, the benefit of outsourcing the entire process, and me not being a blocker at any point in that process is just so worth so much more than that kind of possessive control over every tiny part.
Emily Pilbeam 16:16
In the process of the podcast, there's only two touch points that involve your input, which is recording the podcast episode, which obviously needs your input.
Gill Moakes 16:27
Yeah, I've tried to outsource that it really didn't work.
Emily Pilbeam 16:32
And then it's the review of the the editing, isn't it? Which again, you know, you need to ultimately make sure that you're happy with the quality and the and the episode before it it scheduled. And before it goes live.
Gill Moakes 16:43
Yeah. Although as you're saying that I'm even thinking that you could actually check the quality of it. So I don't even really know why I do that. But the other bit I do do is I do write the show notes when it comes back to me. So I actually I wouldn't outsource that. Because when I review the quality and the episode itself, just make sure it sounds okay. That's when I write the show notes. So that kind of makes sense, doesn't it that I do you that bit.
Emily Pilbeam 17:07
Yeah they hand in hand.
Gill Moakes 17:08
That is such a good example, I think of outsourcing an entire process, not just saying, Oh, when I do the Emily, can you shedule the social media posts. Like that's such a tiny part of the overall process that it wouldn't really help me as much and outsourcing the whole process, not just outsourcing the implementation of the process outsourcing to you, the creation of the process was really, really beneficial, despite me having like a background in VA work and online business management. When it's for your own business, it's different.
Emily Pilbeam 17:48
And I think you won't mind me saying this. But I think it's always something you've struggled with is ironically, even in fact, even with your background is outsourcing. It's always something that you've struggled with. And it's always something we've openly spoken about. And we've had to kind of really kind of work together and work closely to get the system kind of slick, and to ultimately work in a way that works best for both of us.
Gill Moakes 18:11
Do you know, you're so right. And I think it's really important that I share that because I think there are people listening who have maybe already tried to outsource things, they'll tell themselves that story that oh, it takes me longer. To show a VA how to do something, I might as well do it myself. I hit that is a story I told myself for ages. And also no one will do it as well as I can do it is another story we tell ourselves. And I think it's really important that people realise that those are just stories that we tell ourselves to avoid having to let go of a little control.
Emily Pilbeam 18:52
Definitely. But I think when you hit the point in your business, where you're starting to think about expanding your team, you're often beyond that point, you needed that team three to six months before because it's the tasks you're doing is stopping you from levelling up. So it's identifying what that pinch point looks like. And when you feel that pinch point, taking action, not kind of sweeping it under the carpet and going, oh, okay, I'll do that in a few months or, you know, because it's preventing your business growing and scaling ultimately, and having a team member on board, you can grow and scale your business together. When I work with a client, I never view myself as a as a subcontractor. I always view myself as part of the team because in my opinion, I want to be fully fully integrated within that team and that is what makes success in a working relationship. It's like when we jump on our weekly calls, Gill, it's like it's a weekly team meeting effectively is being an integral part of that team. That's so important. And I know I've mentioned it so many times in this podcast already, but that is really how you how you get success out of a working relationship with a VA, kind of put them in the deep end and put them straight into your business. But it's having those processes in place, or working with a VA or an online business manager that can support you with creating those processes. And I say all the time, life's too short to work with people that you dislike, and people that don't match your energy. So, you know, for me, it's really important that clients that I work with, are a certain type of person. And it's the same for you, Gill, when you're, you know, when you have discovery calls with, with your one to one or prospective one to one clients, you've got to make sure that you're that you're a good personality fit, because you have to enjoy working together.
Gill Moakes 20:40
I feel like it's more important than anything. I'm really lucky in that you have always done a good job for me. But I almost think that I would turn even if I did have to turn a blind eye to things I would just because we're a good personality mix, because I don't have to I should hasten to add. When you find that right fit, same with clients, same with clients, I can't do my best coaching work. Unless there's a certain like relationship between me and my clients. I just can't I defy anyone to you have to have that. So what should people really look for? In a VA? What are the signs that someone's going to make the right VA for them?
Emily Pilbeam 21:25
So I think it goes back to what we spoke about in at the start of the podcast, identifying those tasks that you think you could delegate, it's finding a VA, so find a few VA 's and book discovery calls with them, and discuss those tasks and what you would think you would like to outsource from a personality point of view, ask questions, use that use those discovery calls as a way of testing the VA. And I hate the word testing in this context. But you need to make sure that it's a, it's a good personality match, because you have a 30 to 60 minute discovery call. That's not a lot of time, ultimately. So you want to make sure that the VA is an established VA with an established business, that they've got the experience and skills to to support with all of those tasks that you'd like to delegate, but that the personality match is right. So the first thing that I do on any discovery call and and obviously, if anyone's listening and would like to book a discovery call with me, they already know my first question. And my first question is, tell me about yourself and your business. And I say that because I want to know, you and your business, and understand how your business fits in with your lifestyle. So for instance, I had a discovery call recently with a lady and her daughter is a teenager, and she plays a sports to a very high level. And she is travelling all over the UK all the time. She's got a business, but she needs support, because she's travelling four to five days a week across the UK to support her daughter with with the sport that she's playing. Which is great. Because, oh, straightaway, I understand not fully her life.
Gill Moakes 23:09
But yes, you're you're understanding where the needs coming from.
Emily Pilbeam 23:14
Exactly. And it helps to provide that context with everything because well, it's like, so why is that client outsourcing? But also, how reactive are they likely to be? So I knew immediately on that call. And to be honest, she did say this as well. She said, I only really get one day a week to work. So I will work 7am till 10pm. And I will do everything on that day. So yes, I might contact you on a Saturday or a Sunday or, you know, evenings and weird times. And my response to that was that's absolutely fine. And obviously just aligned expectations that chances are I won't be working at those times. So in determining the reactiveness, which I actually have a note, which I've noted down anyway, because when you're hiring a VA, establishing what is reactive and not reactive, and how reactive the reactive stuff is, is very important, because it provides clarity from the start. So for instance, if I had a clients that came to me and said, I'd like traditional PA EA support so you can have email management, diary management, Travel Bookings, those types of tasks, that is reactive support, there's nothing unreactive about that, really, it's something that needs, you know, one to two to three to four hours per day at set times to dip in and out of emails and be reactive. But then there are other tasks for instance, like social media creation and scheduling and email marketing is a process for us and the podcast process. It's it's not reactive. There is a timeline and there is a deadline, but it's not reactive on a day to day basis. So it's establishing out of those tasks, kind of what is reactive and what isn't reactive, because I think what a lot of people don't understand is when they outsource reactive tasks, they equally need to be quite reactive. So things like email management, if there's an email that comes through and, and the VA doesn't know how to support with that email, they need you to be reactive to say, how would you like me to reply to this? What would you like me to action on this, this is how I was thinking of replying, just wants to run it past you. So it goes back to outsourcing a process like outsourcing email management is a great process to outsource, especially if you are at a point of your business where you get a lot of emails in your inbox each day. But it's having the process and like a standard, the standard operating procedure, ultimately for email management, as well. And it comes back to working effectively with your clients, those the clients that often have traditional pa support, I always encourage a daily call with that client. And the reason I say that is because if you can have a daily call at one o'clock with the client, you can dip into the inbox in the morning, understand what you actually need the clients input on and then get all of the answers within a 10 to 15 minute call with the client. Because often clients that require kind of traditional PA and EA support. They are so busy in meetings and so busy with their role that you need to be working effectively with them.
Gill Moakes 26:35
But that's such a good example of outsourcing a process. So just I'm just thinking, then from that client's perspective, how good is that to know that someone is in there in the morning, dealing with most of the emails pulling out any that need attention that 10 to 15 minute check in at lunchtime is just you firing off answers to quick questions, then you're done. Because the afternoon can be taken with those things being implemented. And I think, you know, this is where we've got to keep the stories we tell ourselves about well, if I've got to do that, I might as well do it myself. That's not true. That is not true, there's still a massive benefit in that. And I think that's something that as business owners, we need to really start questioning when we when we tell ourselves those stories, those two stories that really get in the way I think of a good outsourcing and don't, don't get me wrong, I am guilty like Emily, you know this, I struggle sometimes with outsourcing things, and you have to tell me off quite regularly.
Emily Pilbeam 27:42
But it's what it's having that working relationship with a VA or an online business manager where they can draw those tasks out of you. Because you're not the only client that I have that kind of struggles to outsource it's a really normal blocker to have in business. And I think the reason that exists, because obviously when you set up your business, it's your baby, isn't it, it's it is yours in its entirety. And now you're sharing your business with someone else. But also you're sharing the way your business is being marketed the way that you're corresponding with clients, that with suppliers, there's there's a whole host of things. So there's almost like a knock on effect and a snowball effect. So choosing the right VA is so important because you want to make sure that they are a good representation of your brand, that ultimately you feel comfortable in putting them client facing or with them creating the social media content and and scheduling it and, you know, with whatever those tasks are you you need to be confident in in your entirety that that VA is the right match for you. And if it doesn't feel right, and you don't know why then it probably isn't right. Yeah. So just don't force it. Just speak to a couple of other people and wait until it feels right.
Gill Moakes 28:59
And you and I both know, like using a company like yours makes all the difference. Because if you I presume were to place a client with someone it didn't work out as well. You've got that ability to then swap out and place another VA potentially with that client. Is that how that would work.
Emily Pilbeam 29:22
I mainly work as an online business manager for my clients. Now I do still work for a few a few clients as a VA including you Gill but they are kind of long standing clients that I've I've supported for years and years and I just feel too integrated to want to want to exactly I just don't and it's because it all comes back to working with people that you love to work with and working for businesses that you feel passionate about. And all of those clients fit within that remit I'm absolutely happy supporting them. But obviously I am one person and I only have so much capacity I built out well what people would define as an agency model, but I really hate that phrase, because it sounds so stuffy. And so corporate, and that is totally the opposite of me. So I call it more of a consultative approach more of a consultancy model. I speak with a client on a discovery call, really understand what they are looking for, in terms of a person, but also the support that they need as well. And then I advise if that falls under virtual assistance support, online business management support, or perhaps like a project build, such as a Dubsado build. And then if I'm not the right match for their business, in terms of what I'm offering, as an online business manager, I have a team of VAs, that all have different skill sets. And so ultimately, the the client works with me, and I match them to a VA. And that's a VA that, that matches what they're looking for in terms of personality and kind of skills and experience. So
Gill Moakes 30:58
Like a VA dating agency, Emily, it's a VA dating agency, isn't it?
Emily Pilbeam 31:03
It almost is it's like Tinder for Tinder for VAs of the online business world. So basically, it just depends on what that kind of individual client is looking for, as to who they're matched with. But yeah, like you say, do, you know if it's not a good match with with that person that you're working with, which to be honest, 99.9% of the time, I have not had that issue, because I get to understand the client so well, and because I'm so integrated within the team and checking in with the client, we don't really get to that point, I have to say, so it's just being open and honest, in any working relationship, you know, something's not working, or the change, the scope of the scope of works is changing, which happens as a business evolves, that it's just communicating, I often have monthly check ins with with the clients that work with VAs in my team just to check in, see how everything's going, if they need any other support, or, you know, and I check in with the VAs as well, because ultimately, in that working relationship, there's kind of three parties that needs to be happy. Obviously, the client needs to be happy with what I'm providing to them as a service and also what the the the associate VA is providing to them, the associate VA needs to be happy working with the client. And then I need to be happy and comfortable that the client is working well with that VA ultimately as well, because to me, success is a long standing relationship where that VA can support that client as their business grows and scales.
Gill Moakes 32:45
Oh, I love that. And that is success for you, isn't it and I really love that. I think when a client perseveres and does invest time in working and helping the VA get up to speed, giving the VA time to create good processes, giving the VA time to mould SOPs, and you know, get things working in the way that works for them, as well as for the client. That's when it does lead to those long standing relationships. And then you get to that really amazing place of your VA becoming that person. I love the phrase you always say is like a CEO sidekick, which is just such a brilliant description. Because you are always like the first person that I want to ideas by I know why you are laughing. For anyone listening. Emily would really love a pound for every new idea that I run by her. And here's how I judge a new idea. If I run it by her, there will be one of three responses. The first response will be this one that she's doing right now laughing. At that point, we know that that is possibly I've gone a step too far with my wild ideas. The second option is the deadpan face, which is where she just stares back at me screen. And I know exactly what that that response means. It means if you think we've got a hope in hell of doing that, by that deadline, you're crazy woman. And then they have the third response, which is I like it. I like it and then everything really good because I've hit that nirvana of the third response. Am I right?
Emily Pilbeam 34:43
100% and I think it's just so nice to work with people where you just know exactly where you stand and know exactly where you can be in a working relationship with a with a VA and ask for their opinion, respect their opinion. But also, obviously, we've worked together for so many years. So you can read me like a book now. So.
Gill Moakes 35:06
Pretty much so.
Emily Pilbeam 35:08
But it's having that working relationship. And it's almost to get to that working relationship, you always have to push through that, that barrier of feeling uncomfortable, or discomfort, because the most people that hire a VA, they haven't hired a VA before, or they haven't hasn't been a successful relationship. So it's making sure before you go into that relationship, what does success look like and making sure that your level of success matches a VAs level of success? To make sure that you're aligned from the start.
Gill Moakes 35:43
I just want to thank you so much for coming on. I really think that this episode is going to resonate with people so much, because I think there's a bit of a mystery around how do people ever get to this really good VA working relationship? I'd love you to sum it up. Why don't we a new work?
Emily Pilbeam 36:01
It's having the right personality fit. And I honestly, I think that's the core, the core fundamental part of it, because you can't work and have an ongoing, long standing working relationship with someone that you were you don't match from a personality perspective. And I have relatives and friends that say to me all the time about working, and I'm like, it doesn't feel like work, because the type of clients that I work with, I really enjoy supporting. So it feels like hopping on a few zooms and doing some tasks for you know, people that I've ultimately built more than client relationships with, you know, kind of friendships. And, for instance, if I was to get married, all of my clients would be invited, but it's not because they're my clients. It's because they're my friends. It's building so much more than just a a contractor relationship.
Gill Moakes 36:55
Yeah, absolutely. Well, I just want to thank you again, for everything you do for me. And I also want to say that, if anyone wants to reach out to Emily, I would really highly recommend, especially if you are just at that pinch point of knowing that you need some support, definitely reach out to her just because she is so good at what she does. And also you'll get value just out of that discovery call with her, you'll get value in terms of reassurance that it now is the right time for you. Because Emily will tell you the truth, if she feels like it's not the right time for you to start growing your team. Trust me, that's what she will tell you. So, Emily, you said you've got a freebie show. So we'll put that in the show notes. Yeah. And then if someone does want to reach out to you, where's the best place for them to go. And again, we'll pop it in the show notes.
Emily Pilbeam 37:54
And so I've got a link to book a discovery call as well. So we can pop that in the in the show notes as well. So that's probably the best place to start. So yeah, the freebie and then a link to book into the calendar. And, and like you say, Gill, you know, having that discovery call, it helps to establish if now is the right time, or it helps to establish when is the right time in relation to where you are now. So it's never, not the right time to have a discovery call.
Gill Moakes 38:25
Yeah, absolutely. Okay, so we'll put those links in the show notes. Or you can always email me and I will be happy to put you in touch with me. So that's Gill at gillmoakes.com if you want to email me, but for now, thank you so much, and I will see you on our call next week.
Emily Pilbeam 38:43
Thank you.
Gill Moakes 38:44
Bye.
Emily Pilbeam 38:45
Bye.
Gill Moakes 38:50
I hope you enjoyed this episode, and that getting our heads together this week has filled your mind with what's possible. If you love the show, would you do me a massive favour please? Would you leave a five star rating on Apple podcasts? It would really help me put more heads together, which will ears and expand more minds. Until next week. Bye for now.
Transcribed by https://otter.ai
